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Last Updated: Nov 19, 2024

Welcome to helenamerchyay.com  (MERCH MERCH MERCH). We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Business Information

  • Business Name: Helena Claire Johnson Baruch

  • Business Address: New York, New York

  • Customer Service Contact:

2. Terms and Conditions

By using our website, you agree to abide by our Terms and Conditions. These include policies on acceptable use of our services, intellectual property rights, and dispute resolution. For details, visit [Insert link to your Terms and Conditions page, if separate].

3. Refund and Cancellation Policy

We want you to love your custom-made merchandise. However, since all products are made to order:

  • Refunds: Refunds are issued only for defective or damaged items.

  • Cancellations: Orders can be canceled within 24 hours of placement. After this time, orders cannot be canceled, as production begins immediately.

  • How to Request a Refund: Email us at [Your Customer Service Email] with your order number and proof of defect/damage.

  • Timeframe for Refunds: Approved refunds will be processed within 10 days after approval.

4. Fulfillment and Shipping Policy

  • Fulfillment Time: Orders are typically fulfilled within 10 days

  • Shipping Time: Shipping times depend on the destination and shipping method selected during checkout. Standard shipping estimates are 3-5 business days.

  • Shipping Costs: Shipping is free

  • Tracking Information: Once shipped, you will receive an email with tracking information.

  • Delays: We are not responsible for shipping delays caused by carriers or customs clearance.

5. Privacy Policy

a. Information We Collect

We collect the following types of personal information:

  • Name, email address, and shipping address when you place an order.

  • Payment details (processed securely by third-party providers).

  • Information from cookies to improve your browsing experience.

b. How We Use Your Information

  • To process and fulfill your orders.

  • To communicate with you about orders, promotions, or updates.

  • To comply with legal obligations and protect our rights.

c. Data Protection

We take appropriate technical and organizational measures to protect your data. However, no internet-based service is entirely secure, and we cannot guarantee absolute security.

d. Your Rights

If you are in the EU, you have the right to access, correct, or request deletion of your personal data under GDPR. To exercise these rights, contact us at hcj.baruch@gmail.com.

6. Amendments

We may update this Privacy Policy periodically. Changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

Thank you for trusting MERCH MERCH MERCH. If you have any questions, please contact us at hcj.baruch@gmail.com

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